Privacy Policy

At CITAC, we are committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website and services, you are agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent by email to info@citac.com or by writing to CITAC Africa Ltd, 1 Poultry, EC2R 8EJ, London, United Kingdom. Alternatively, you can telephone +44 207 343 0014.

Who are we?

We are a business consultancy company based in London, UK. We offer a full range of consultancy services related to the African downstream energy market. This includes training, consultancy, regular reports, bespoke projects, data and documents. Our rigorous analysis, objective insight and practical knowledge of the African downstream energy market enable our clients to understand exactly how the market works in practice, discover new opportunities, identify and mitigate risk.

We are a Limited company registered in England and Wales (registration number 07964011).

How do we collect information from you?

We collect Personal Information:

1. Through our website, or any other CITAC tool or delivery platform through which we make our content available;
2. When you interact with us through social media websites and other websites and apps;
3. As a result of your subscribing to or contracting for our services;
4. As a result of your attendance at our conferences, webinars and other events, or at events not organised by us where you interact with our staff;
5. When you communicate with our staff, including, for example, through instant messaging applications and email;
6. When you visit our premises and your Personal Information is recorded for building security purposes; and/or
7. Through our own research, through our partnerships and from third parties that provide it to us (e.g., your employer, where appropriate in the context of providing services; credit reference agencies to the extent necessary to detect and prevent fraud; law enforcement authorities to the extent necessary to investigate actual or suspected criminal activity).

What type of information do we collect and process?

The categories of personal information we process are as follows:

1. Personal and business contact information, such as name, address, telephone number and email address;
2. Business contact data such as your employer’s name, your employer’s address, your role, your business telephone number and your business email address;
3. Financial information, such as billing information;
4. Information necessary for providing services to you, such as user IDs and passwords, product and service preferences and contact preferences;
5. Geo-location data such as your IP address or physical location;
6. Details of the services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those services and to respond to your enquiries;
7. Any additional information relating to you that you provide to us directly through our website; and
8. Information you provide to us through our customer surveys.

Note that if you enter into an agreement with us your credit/debit card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card and Direct Debit transactions.

How is your information used?

We may use your information to:

1. to carry out our obligations arising from any contracts entered into by you and us;
2. seek your views or comments on the services we provide;
3. notify you of changes to our services;
4. send you communications which you have requested and that may be of interest
5. activities, promotions of both CITAC’s and our associated companies’ goods and services;
6. process a job application.

The legal basis for our data processing is compliance with legal obligations and our commercial legitimate interest.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process orders and services). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices.

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@citac.com or telephone on +44 207 343 0014.

How you can access and update your information.

The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or if you believe any of the information we hold may be inaccurate or out of date, or if you wish us to delete your personal data, please email us at: info@citac.com, or write to us at: CITAC Africa Ltd, 1 Poultry, EC2R 8EJ, London, United Kingdom. Alternatively, you can telephone +44 207 343 0014.

You have the right to ask for a copy of the information CITAC holds about you.

Security precautions in place to protect the loss, misuse or alteration of your information.

When you give us personal information, we take steps to ensure that it is treated securely. When you are on a secure page on our website, a lock icon will appear in the address bar of web browsers such as Google Chrome.

Non-sensitive details are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of ‘cookies’.

Our website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information: https://support.google.com/analytics/answer/6004245?hl=en

Website visitors making use of the Africa Downstream Database are further advised that the database uses cookies for the preparation of database queries. Users must be aware that use of cookies is essential for the successful operation of the database. The database also uses tracking cookies to permit user support and fault correction as well as for monitoring compliance with fair use clauses of the database services contract.

Links to other websites.

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under.

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please obtain your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe.

As part of the services offered to you through our website website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this policy.

We keep this policy under regular review. This policy was last updated in May 2022.